Raleigh, NC Management Team
Dr. Diane Chen, Founder, President, and CEO
Dr. Diane Chen, founder, president and CEO of Consumer Education Services Inc., offers a vast knowledge of business and education services. At CESI, she is responsible for the Board of Directors and oversees all the operational functions of the company.
Jean Elias, Vice President of Marketing
Jean Elias joined CESI in 2015 as Vice President of Marketing bringing with her over a decade of experience in the financial services industry.
Steven Cole, Treasurer/Director of Finance
Since 2006, Steve has led CESI’s Finance and Accounting departments. With over 24 years of experience in the accounting and finance field, Steve’s expertise ensures that corporate assets are safeguarded through internal controls and accurate financial records.
Greg Smalls, VP of Housing Development
As Vice President of Counseling Services, Greg serves in the important role of leading our counseling and management team – helping CESI employees to better serve and assist the families we speak to every day.
Sheryl Merritt, Housing Program Manager
Sheryl joined CESI in 2009. She is a 24-year veteran of the housing and real estate industry. Sheryl is responsible for managing the HUD housing counseling program and development of supportive programs and services geared towards improving the lives and communities of low-to-moderate income citizens and distressed homeowners.
Director of Creditor Services and Compliance
Christel began her career at CESI Solutions in 2002 as a credit counselor. Since then, she has also served as Assistant Education Director, State Licensing Coordinator and is currently the Director of Creditor Services and Compliance.
Lead Trainer and Bankruptcy Counseling Manager
Monica has been a member of the CESI team since May 2002. During her time with CESI she has served as Credit Counselor, Client Services Manager, and Quality Director; Monica currently serves as Lead Trainer and Bankruptcy Counseling Manager.
Tracy East, Director of Communications
As Director of Communication, Tracy is responsible for the overall planning, organization, and direction of CESI’s communication strategies and public information activities.
Fort Lauderdale - Florida Team
Kelly Arduz-Zoch, Director of Marketing
Kelly joined the Start Fresh Today team in 2012, bringing with her a history of success in planning, developing, and implementing various B2B and B2C marketing campaigns in industries ranging from renewable energy to finance. As Marketing Manager, Kelly is responsible for the marketing, communication and business development efforts of Start Fresh Today.
Connie Endick, Bankruptcy Counseling
Connie Endick is our Client Service Agency Manager, working to train staff, agencies, attorneys and clients coming through Start Fresh Today since 2005.
Rori Schoen, Attorney Relationship Manager
Rori has been with Start Fresh Today since 2008. As the attorney relationship manager, she's dedicated to making sure attorneys have all the tools they need to succeed with the Start Fresh Today Platform.
Senior Graphic Designer and Brand Strategist
Claudia Zebersky is a Senior Graphic Designer and Brand Strategist at Start Fresh Today. She's passionate about Personal Branding, Inbound marketing and Design.
Our committed and compassionate customer service team is ready to serve you.